
NPS follow-up emails play an important role in every Net Promoter Score survey campaign. While gathering NPS feedback is valuable in itself, having a well thought through NPS follow up strategy in place guarantees that you are getting the most out of the precious customer feedback you’ve received. At Refiner, we are all about turning customer feedback into insights, and insights into actions that help you grow your business. That’s why we’ve put together 17 ready-to-use NPS follow-up email examples, each of them crafted for a specific end goal.