In 2021 and the years to follow, the prevalence of chatbots will increase significantly, not least because the pandemic encouraged businesses to realize the necessity of having a digital presence, regardless of their size and type. Customers have also embraced online shopping and transactions more than ever before. And when there are digital transactions, online help will be surely needed.
All of this has led to a massive adoption of chatbots that has allowed businesses to enhance customer experience digitally. For example, according to research, the global conversational AI market size is expected to grow from $4.8 billion in 2020 to $13.9 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9 percent.
If you’re curious about the state of chatbots, read further: we have shortlisted 30 chatbot statistics to give you an idea of what a chatbot can do for your business, and, more importantly, your customers in the years to come.