Did you know it is 5-25X more expensive to acquire a new customer than it is to retain an existing one? Customer retention is the bedrock of any successful business–increased profits, more referrals, valuable feedback, and so on… When you focus on providing a great experience throughout the entire customer journey, the odds of a customer sticking around greatly increases. So, to help you retain and monetize your current customers, we asked over 65 experts to share their best tips for improving customer retention rate: