id you know that returning customers spend 33% more per order on average than new customers? No doubt, acquiring new customers is essential for a business to grow, but retaining existing customers is significantly more valuable. However, to maximize your customer retention efforts, it is important to understand, track, and analyze specific metrics. So in this report, we got 20+ experts on board to tell us which key customer retention metrics you need to start tracking to reduce churn and maximize your revenue: