Did you know that U.S. companies lose more than $62 billion annually due to poor customer service? Good customer service is vital to any business–as it leads to increased customer retention and loyalty, recurring revenue, referrals and so much more. But, how do you measure customer service ROI effectively? Here, dozens of customer service professionals share 11 tactics for measuring customer service ROI successfully, so as to avoid harming your brand image and losing revenue, including