Online events are gaining momentum now like never before. HelpCrunch couldn’t miss out on the opportunity to attend one, too. April 20-22, 2021, our marketing team was keeping a close eye on Collision – the biggest annual tech conference in North America run by Web Summit with the main scene in Toronto, Canada. By tradition, the meetup brought together progressive innovators, ground-breaking startups, and world-known speakers. Among the topics on the table, there were technology, marketing, Covid-19, entertainment, academic, and environmental agendas. To keep you in the loop, we prepared a digest with reports that struck a chord with us the most and revolved around one concept: customer centricity. Well, the philosophy of HelpCrunch is “Think customer. Give value. Be the best” after all. Choosing the presentations was a tough choice, though, as each was a blast!