Problem: How to turn your customer service center into a profit center Prior to last year, a call to a customer service center would revolve around questions about the product and account issues. These days, the customer service industry has exploded. 2020 was a dramatic shift in focus for a number of businesses that were able to allow most of their team to work from home. It is between this and the surge of SaaS businesses that have caused the rapid expansion in the customer service industry. But how can you turn your customer service center into a profit center?